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Interesting:http://www.qualitydigest.com/magazine/2009/mar/department/letters.html Why, Why, Why, Why, WhyI agree with Craig Cochran that complex problems are difficult to solve or tackle using the 5 Whys method (“Don’t Fail Your Customers With the Five Whys,” February 2009). Companies and consultants have a tendency to want to use the 5 Whys method as a pill for all illnesses. Another problem with the 5 Whys method is that by the time you get to the fifth why, the root cause of a problem inevitably ends up being something along the lines of “the employee causing the error is not motivated.”
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